Delivery policy

Delivery Policy

 1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are available for delivery to Mainland UK , Northern Ireland. Any shipments outside of this area are currently not available. We deliver frozen ONLY if you accept the Delivery policy of Frozen Products. 

You can amend your order as much as you like before you click ‘Confirm & Pay’, but after this point, you will be unable to make any changes or amendments to your order.

Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make it's way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.  If you have entered any incorrect details for your order and it has already been fulfilled and processed from our store, your order cannot be canceled after this point, as it is already well and truly on it's way to your destination.

Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you of the next steps in order to return your item(s) for a replacement. 

We are not liable for any losses incurred if the customer has provided any incorrect details for their order. Filipino Grocery Store Ltd. also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 3-5 business days of the date of your order. Business day means Monday to Friday, except Bank holidays.

Please note we do not ship on [weekends].


Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.


4. Delivery Instructions

[You can provide special delivery instructions on the check-out page of our website.]


5. Shipping Costs

Shipping costs are base on the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the View Cart page. Once at the Shopping Cart screen, click the estimated shipping and Enter your destination to get a shipping quotation.  Shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

 Sales tax is charged according to the county or territory to which the item is shipped.


6. Protection

All deliveries excluded FROZEN item are protected for loss or damage.

Damaged Items in Transport

In the event of your order being damaged in transit please notify us within 24 hours of receipt. We will then refund your order including postage costs. We may ask for photographic proof of damage.

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us.


Phone : 07917450125



*LOCAL AREAS – are areas within 4 miles radius from our warehouse located at 5 Manor Crescent Brighton East Sussex.  These areas include Peacehaven, Brighton and Hove.  For more information about LOCAL DELIVERIES please follow the link >>>