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1. General Information
are subject to product availability. If an item is not in stock at the time you
place your order, we will notify you and refund you the total amount of your
order, using the original method of payment.
offered on our website are available for delivery to Mainland UK , Northern Ireland. Any
shipments outside of this area are currently not available. We deliver frozen ONLY if you accept the Delivery policy of Frozen Products.
You can amend your order as much as you like before you click ‘Confirm & Pay’, but after this point, you will be unable to make any changes or amendments to your order.
Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make it's way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.
If you have entered any incorrect details for your order and it has already been fulfilled and processed from our store, your order cannot be canceled after this point, as it is already well and truly on it's way to your destination.
Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you of the next steps in order to return your item(s) for a replacement.
We are not liable for any losses incurred if the customer has provided any incorrect details for their order. Filipino Grocery Store Ltd. also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.
estimated delivery time will be provided to you once your order is placed.
Delivery times are estimates and commence from the date of shipping, rather
than the date of order. Delivery times are to be used as a guide only and are
subject to the acceptance and approval of your order.
there are exceptional circumstances, we make every effort to fulfill your order
within 3-5 business days of the date of your order. Business day means Monday to
Friday, except Bank holidays.
we do not ship on [weekends].
delivery may vary due to carrier shipping practices, delivery location, method
of delivery, and the items ordered. Products may also be delivered in separate
provide special delivery instructions on the check-out page of our website.]
costs are base on the delivery method. To find
out how much your order will cost, simply add the items you would like to
purchase to your cart and proceed to the View Cart page. Once at the Shopping Cart
screen, click the estimated shipping and Enter your destination to get a
shipping quotation. Shipping charges
will be displayed.
shipping charges may apply to remote areas or for large or heavy items. You
will be advised of any charges on the checkout page.
is charged according to the county or territory to which the item is shipped.
All deliveries excluded FROZEN item are protected for loss or damage.
Items in Transport
In the event of your order being damaged in transit please notify us within 24 hours of receipt. We will then refund your order including postage costs. We may ask for photographic proof of damage.
If you have
any questions about the delivery and shipment or your order, please contact us.
Phone : 07917450125
*LOCAL AREAS – are areas
within 4 miles radius from our warehouse located at 5 Manor Crescent Brighton
East Sussex. These areas include Peacehaven,
Brighton and Hove. For more information about LOCAL DELIVERIES please follow the link >>>