Delivery Policy

Delivery Policy

 

 1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are available for delivery to Mainland UK only. Any shipments outside of area are currently not available. We deliver frozen ONLY if you accept the Delivery policy of Frozen Products. 

 

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 3-5 business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on [Sundays].

 

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

 

4. Delivery Instructions

[You can provide special delivery instructions on the check-out page of our website.]

 

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the View Cart page. Once at the Shopping Cart screen, click the estimate shipping and Enter your destination to get a shipping quotation.  Shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.


 

Sales tax is charged according to the county or territory to which the item is shipped.

 

6. Damaged Items in Transport

In the event of your order being damaged in transit please notify us within 24 hours of receipt. We will then refund your order including postage costs. We may ask for photographic proof of damage.

 

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us.

CONTACT INFORMATION:

Phone : 07917450125

Email: admin@filipinogrocerystore.co.uk

 

*LOCAL AREAS – are areas within 4 miles radios from our warehouse located at 5 Manor Crescent Brighton East Sussex.  These areas includes Peacehaven, Brighton and Hove.  For more information about LOCAL DELIVERIES please follow the link >>>